Effective Date: 01 July 2023

At Mobivet Clinic, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you use our services through our website and mobile application (collectively referred to as the “Platform”). By accessing or using our services, you consent to the collection and processing of your personal information as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our services:

1.1 Personal Information: When you create an account or contact us, we may collect personal information such as your name, email address, phone number, and address. We may also collect information related to your pets, including their names, breeds, and medical history.

1.2 Usage Information: We collect information about how you use our Platform, including your interactions with our services, browsing activities, and the pages or features you access.

1.3 Device and Log Information: We may automatically collect information about the device you use to access our services, including your IP address, operating system, browser type, and mobile device identifiers. We also collect log information, such as the date and time of your visits, the pages viewed, and the actions taken on our Platform.

1.4 Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience on our Platform. These technologies help us understand how you navigate our website, customize your preferences, and analyze trends.

2. Use of Information

We may use the information we collect for the following purposes:

2.1 Provide and Improve Services: We use your information to provide veterinary services, process appointments, and communicate with you about your pets’ health. We also use the information to enhance and improve our services, develop new features, and personalize your experience.

2.2 Communication: We may send you updates, newsletters, and promotional materials related to our services. You can opt-out of receiving these communications at any time by following the instructions provided in the messages or by contacting us directly.

2.3 Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests or legal authorities.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers: We may engage trusted third-party service providers to perform certain functions on our behalf, such as hosting services, payment processing, data analysis, and customer support. These providers have access to your information only to the extent necessary to perform their duties and are obligated to maintain the confidentiality and security of your information.

3.2 Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity or successor.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to access, correct, or delete the personal information we hold about you. You may also have the right to restrict or object to certain processing activities or withdraw your consent. To exercise these rights or make any inquiries regarding your information, please contact us using the information provided in the “Contact Us” section below.

6. Children’s Privacy

Our services

are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take reasonable steps to delete it as soon as possible.

7. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our Platform. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our services after the changes are posted will signify your acceptance of the modified Privacy Policy.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at info[at]mobivetclinic.co.ke.

By using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.