Frequently asked questions
What are your opening hours?+
Monday–Friday 9AM–5PM, Saturday 9AM–4PM, Sunday & Public Holidays 10AM–3PM at both branches.
Do I need an appointment?+
Appointments are recommended for routine care. Emergencies during opening hours are triaged immediately; after-hours you’ll be guided to a referral partner.
Do you offer home visits?+
Yes — our Mobile Vet Unit covers Kileleshwa, Lavington, Runda, Nyari, Gigiri, Kitisuru, Westlands and Karen by appointment.
How do I prepare for a Pet Travel application?+
Gather vaccination records, microchip details and destination requirements. Start via /pet-travel/apply — we handle permits (VS01), titer tests and crate preparation.
Which payment methods do you accept?+
We accept M-Pesa, card and cash at both clinics. Online payments for travel and boarding are planned for a future release.
How do you handle my data?+
Client and pet data is private, access-controlled and never publicly indexed. See our Privacy Policy for details.