Privacy Policy | Mobivet Veterinary Clinic

Last updated: August 2026. Mobivet Veterinary Clinic ("we", "us", "our") respects your privacy and complies with the Kenya Data Protection Act, 2019 and other applicable data-protection laws. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or submit forms.

1. Information We Collect

We may collect the following categories of personal data:

Identity and contact data: full name, email address, phone number, physical address.
Pet information: pet names, species, breed, age, medical history, vaccination records, microchip numbers.
Appointment and service data: preferred dates and times, service requests, branch preferences, emergency flags.
Payment and billing data: billing address, payment method details processed securely through third-party providers.
Travel documentation data: passport details, destination countries, travel dates, crate preferences, health certificate information.
Technical data: IP address, browser type, device information, pages visited, time on site collected via standard server logs and analytics.

2. How We Use Your Information

We process your data for the following purposes:

To provide veterinary care, appointments, and related services.
To communicate appointment confirmations, reminders, and follow-up care instructions.
To process pet travel documentation, permits, health certificates, and related compliance requirements.
To send marketing communications only where you have explicitly opted in.
To improve our website, services, and customer experience.
To comply with legal and regulatory obligations under Kenyan law.

3. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share data with:

Service providers: third-party email, SMS, payment processors, and analytics platforms bound by confidentiality agreements.
Regulatory authorities: Kenya Veterinary Board, Kenya Civil Aviation Authority, or other government bodies where required by law for pet travel or public health.
Emergency referrals: 24-hour veterinary facilities when referral is medically necessary, with your consent where possible.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted connections (HTTPS), access-controlled systems, regular security reviews, and staff training on data protection. However, no electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Under the Kenya Data Protection Act, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data subject to legal retention requirements for medical records.
Withdraw marketing consent at any time.
Lodge a complaint with the Office of the Data Protection Commissioner if you believe your rights have been violated.

To exercise any of these rights, contact us at info@mobivetclinic.co.ke.

6. Cookies

Our website uses essential cookies for session management and security. We may use analytics cookies to understand site usage. You can configure your browser to refuse cookies, though some site functionality may be affected.

7. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal data from minors without parental or guardian consent.

8. Changes to This Policy

We may update this policy periodically. The "Last updated" date at the top indicates the most recent revision. Significant changes will be communicated via our website or email.

9. Contact Us

For privacy inquiries or data requests:

Mobivet Veterinary Clinic
Email: info@mobivetclinic.co.ke
Phone: +254 711 082 976 (Kileleshwa) / +254 738 335 775 (Rosslyn, Redhill Road - Nyari)