Frequently asked questions
What are your opening hours?+
Monday–Friday 9AM–5PM, Saturday 9AM–4PM, Sunday & Public Holidays 10AM–3PM at both branches.
Do I need an appointment?+
Appointments are recommended for routine care. Emergencies during opening hours are triaged immediately; after-hours you’ll be guided to a referral partner.
Do you offer home visits?+
Yes — our Mobile Vet Unit covers Kileleshwa, Lavington, Runda, Nyari, Gigiri, Kitisuru, Westlands and Karen by appointment.
How do I prepare for a Pet Travel application?+
Gather vaccination records, microchip details and destination requirements. Start via /pet-travel/apply — we handle permits (VS01), titer tests and crate preparation.
Which payment methods do you accept?+
We accept M-Pesa, card and cash at both clinics. Online payments for travel and boarding are planned for a future release.
How do you handle my data?+
Client and pet data is private, access-controlled and never publicly indexed. See our Privacy Policy for details.
Where do you offer house call vet visits in Nairobi?+
We cover Kileleshwa, Lavington, Kilimani, Westlands, Nyari, Runda, Gigiri, Kitisuru, Rosslyn, Redhill and Karen, by appointment, with a fully equipped vehicle that carries examination tools, vaccines, medicines, sample kits and emergency supplies.
What can the Mobile Vet Unit treat at home?+
Wellness exams, vaccinations, deworming, minor illness assessments, wound care, parasite control, sample collection for lab work and compassionate end of life support, all in your home.
What happens if my pet needs an X-ray, ultrasound or surgery?+
We arrange a seamless transfer to the nearest branch and keep your pet's records fully synchronised, so any member of our team knows its complete history.
How is the cost of a house call confirmed?+
We confirm a visit window and clear pricing with you before we arrive.